Refund policy

Eligibility for Returns

Returns are applicable only under the following conditions:

  • You receive an incorrect product (i.e. an item different from what you ordered).
  • You receive a defective or damaged product.

To process your return or refund request, please provide:

  • Clear photographic evidence of the defect or incorrect product.
  • A clear unboxing video, recorded from a far angle, showing all four sides of the box before and during opening.

Exclusions:

Returns and refunds will not be accepted under the following circumstances:

  • If the customer expected pre-marked, pre-cut, or ready-to-stitch fabric in unstitched articles.
  • If dissatisfaction arises due to the absence of stitching patterns, structural outlines, or tailoring instructions.
  • If the product does not meet personal expectations regarding color, fabric feel, design interpretation, or complexity of stitching.
  • If the customer was unaware that the product is unstitched/raw fabric, despite this being clearly specified in the product description.
  • If embellishments (e.g., tassels, lace, pearls) seen in product images are not included, unless explicitly listed as part of the purchase.
  • Minor differences in color, print, or detailing caused by screen resolution, lighting, or photography will not be accepted as valid reasons for return.
  • There may or may not be tags/labels present on the garment. Please note that all products are originals, and this does not affect their authenticity or quality.

Non-Returnable / Non-Exchangeable Items:

  • The following items are strictly non-returnable and non-exchangeable:
  • Products not reported for return/exchange within the stipulated return window.
  • Pre-order items, custom orders, stitched articles, and made-to-order products.
  • Items purchased during sales or promotional offers.
  • Fabrics are sold without warranty or guarantee.
  • Any item that has been altered, used, or damaged post-delivery.
  • Products without original tags, packaging, or proof of unboxing as per our return conditions.

Return Conditions:

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unwashed, and in original condition.
  • Brand tag, price tag, and packaging must be intact.
  • A clear unboxing video, recorded from a distance, showing all four sides of the box before and during the opening process, is required.
  • Improper packaging or missing components may result in the request being rejected.

Limitations on Exchanges:

  • Only one exchange is permitted per order.
  • Exchange requests must comply with all policy terms.

Disclaimer:

  • Product images are provided for styling reference only and represent the final stitched look.
  • Unstitched items are delivered as fabric panels or patches and do not include cutting templates, pre-marked guides, or tailoring instructions.
  • Customers are responsible for arranging their own tailoring based on their preferred outcome.